Frequently Asked Questions

Everything you need to know about your ALDI Mobile shopping experience.

How long does shipping take for mobile devices and SIM cards?

Standard shipping typically takes 3-7 business days. Express shipping options are available at checkout for delivery within 1-3 business days across most metropolitan areas.

What is your return policy for electronics?

We offer a 60-day return policy for most electronics. Products must be returned in their original packaging with all accessories and proof of purchase to be eligible for a refund or exchange.

Do your mobile devices come with a warranty?

Yes, all mobile handsets and tablets sold through ALDI Mobile come with a 12-month manufacturer's warranty covering hardware defects and technical malfunctions.

Which payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services to provide you with flexible payment options.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are the mobile phones sold on your site network-locked?

Most of our devices are sold unlocked, allowing you to use them with any compatible network provider. Please check the specific product description for any network-locking details.